Help & Support

  • Support



  • Contact Us

Live, US-based support: email, chat & phone.

At Healthmonix, our goal is to enable MIPS success for all customers.  To best meet clients where they are, we offer three levels of assistance: live support, account management, and consulting.   

Our live support team is our first level of assistance, providing general support with 

onboarding, self-serve educational materials including blogs,  webinars, our MIPSproficiency newsletter, our Healthmonix Help Center for frequently asked questions, and step-by-step system tutorials on various sections within MIPSpro.  All of these resources equip customers with a solid understanding of MIPS, and how to best leverage MIPSpro for reporting, submission, and post-submission when needed.

February 1- March 31

8 a.m.-7 p.m. Monday-Friday (ET). (These are extended hours for MIPS submission season)

April 1- September 30

8 a.m.-4 p.m. Monday-Thursday (ET). On Fridays, we are available for appointments only. Support Specialists are otherwise completing training.

October 1-January 31

8 a.m.-6 p.m. Monday-Friday (ET).

The following  services are not included with live support, but are available for purchase through our account management and consulting services above:

  • Measure determinations for an organization
  • Measure/performance optimization
  • Mapping measure data 
  • Custom measure implementation
  • Combining data from multiple  EHRs
  • Patient matching
  • Data integration consulting
  • Custom data integration services
  • EHR workflow consulting
  • MIPS revenue prediction
  • Performance-based revenue sharing

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