Help & Support
Live, US-based support: email, chat & phone.
At Healthmonix, our goal is to enable MIPS success for all customers. To best meet clients where they are, we offer three levels of assistance: live support, account management, and consulting.
Our live support team is our first level of assistance, providing general support with
onboarding, self-serve educational materials including blogs, webinars, our MIPSproficiency newsletter, our Healthmonix Help Center for frequently asked questions, and step-by-step system tutorials on various sections within MIPSpro. All of these resources equip customers with a solid understanding of MIPS, and how to best leverage MIPSpro for reporting, submission, and post-submission when needed.
February 1- March 31
8 a.m.-7 p.m. Monday-Friday (ET). (These are extended hours for MIPS submission season)
April 1- September 30
8 a.m.-4 p.m. Monday-Thursday (ET). On Fridays, we are available for appointments only. Support Specialists are otherwise completing training.
October 1-January 31
8 a.m.-6 p.m. Monday-Friday (ET).
The following services are not included with live support, but are available for purchase through our account management and consulting services above:
- Measure determinations for an organization
- Measure/performance optimization
- Mapping measure data
- Custom measure implementation
- Combining data from multiple EHRs
- Patient matching
- Data integration consulting
- Custom data integration services
- EHR workflow consulting
- MIPS revenue prediction
- Performance-based revenue sharing

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