The 2023 MIPS reporting deadline is April 1, 2024. 

Purchase your MIPSpro license by Feb. 29 for access to Customer Support during submission season.

Act fast – time is running out!

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Help and support

  • Support

  • Account management

  • Consulting

  • Contact us

Live, US-based support: email, chat, and phone

Every MIPSpro license purchase includes access to our U.S.-based Customer Support team. From live chat, email, and phone support to submission assistance, we help you achieve your reporting goals.

Standard support

New in 2023: Customer Support Specialist hours

Need support beyond our standard options? Take reporting to the next level with 1-on-1 personalized assistance and get the recommendations you need to help you achieve the highest score possible.

Use your Customer Support Specialist hours and let our experts help you with:

  • Measure selection
  • Performance reviews
  • Performance recommendations
  • Measure review
  • Provider eligibility
  • MIPS education
  • Data integration 2
    • Uploading spreadsheets
    • Reviewing spreadsheets

Add-on customer support costs $100 per hour. Customer Support Specialist hours are billed in 1-hour increments only.

1We have limited availability for submission meetings, especially as we move deeper into submission season (January-March). Reserve your meeting early.

2Customer Support Specialist hours can’t be used for building spreadsheets.


Customer Support hours

Oct. 1- Dec. 31

8 a.m.-5 p.m. Monday-Friday (ET). 

Jan. 1- March 31

8 a.m.-7 p.m. Monday-Friday (ET). These are extended hours for MIPS submission season.

April 1- Sept. 30

8 a.m.-4 p.m. Monday-Friday (ET). 

Need assistance?