At Healthmonix, our goal is to enable MIPS success for all customers.  To best meet clients where they are, we offer three levels of assistance: live support, account management, and consulting.   

Our live support team is our first level of assistance, providing general support with 

onboarding, self-serve educational materials including blogs,  webinars, our MIPSproficiency newsletter, our Healthmonix Help Center for frequently asked questions, and step-by-step system tutorials on various sections within MIPSpro.  All of these resources equip customers with a solid understanding of MIPS, and how to best leverage MIPSpro for reporting, submission, and post-submission when needed.

February 1- March 31

8 a.m.-7 p.m. Monday-Friday (ET). (These are extended hours for MIPS submission season)

April 1- September 30

8 a.m.-4 p.m. Monday-Thursday (ET). On Fridays, we are available for appointments only. Support Specialists are otherwise completing training.

October 1-January 31

8 a.m.-6 p.m. Monday-Friday (ET).

The following  services are not included with live support, but are available for purchase through our account management and consulting services above:

• Measure determinations for an organization
• Measure/performance optimization
• Mapping measure data 
• Custom measure implementation
• Combining data from multiple  EHRs
• Patient matching
• Data integration consulting
• Custom data integration services
• EHR workflow consulting
• MIPS revenue prediction
• Performance-based revenue sharing

Dedicated support and expert advice are available for organizations with 50+ providers, and/or additional TINs. Our account management services include development of a success strategy, which involves collaboration on training, onboarding and self-serve educational materials to support our mutual clients through the MIPS reporting, submission and post-submission process. Our intent at this support level is to establish MIPS goals, monitor and improve performance for selected performance categories and the MIPS composite score, all in real time.

Account management is included for medium (30+ providers) and large (50+ providers) organizations, but is also available for purchase by smaller practices. View complete listing of services.