Help and support
Live, US-based support: email, chat, and phone
Every MIPSpro license purchase includes access to our U.S.-based Customer Support team. From live chat, email, and phone support to submission assistance, we help you achieve your reporting goals.
Standard support
- Access to our exceptional support team through email, chat, and phone.
- Full support for product functionality, including assistance with login, account access, and other technical matters.
- One 30-minute Microsoft Teams video meeting for account setup and onboarding (subject to availability)
- One 20-minute Microsoft Teams video meeting for help with submitting your data to CMS1 (subject to availability)
- Self-service materials through the Healthmonix Help Center
- Updated, robust documentation
- How-to videos
New in 2023: Customer Support Specialist hours
Need support beyond our standard options? Take reporting to the next level with 1-on-1 personalized assistance and get the recommendations you need to help you achieve the highest score possible.
Use your Customer Support Specialist hours and let our experts help you with:
- Measure selection
- Performance reviews
- Performance recommendations
- Measure review
- Provider eligibility
- MIPS education
- Data integration 2
- Uploading spreadsheets
- Reviewing spreadsheets
Add-on customer support costs $100 per hour. Customer Support Specialist hours are billed in 1-hour increments only.
1We have limited availability for submission meetings, especially as we move deeper into submission season (January-March). Reserve your meeting early.
2Customer Support Specialist hours can’t be used for building spreadsheets.
Customer Support hours
Oct. 1- Dec. 31
8 a.m.-5 p.m. Monday-Friday (ET).
Jan. 1- April 15
8 a.m.-5 p.m. Monday, Thursday, Friday (ET).
8a.m-7 p.m. Tuesday and Wednesday (ET) These are extended hours for MIPS submission season.
April 15- Sept. 30
8 a.m.-4 p.m. Monday-Friday (ET).
Need assistance?