Every MIPSpro license purchase includes access to our U.S.-based Customer Support team. From live chat, email, and phone support to submission assistance, we help you achieve your reporting goals.

Standard support

• Access to our exceptional support team through email, chat, and phone.
• Full support for product functionality, including assistance with login, account access, and other technical matters.
• One 30-minute Microsoft Teams video meeting for account setup and onboarding (subject to availability)
• One 20-minute Microsoft Teams video meeting for help with submitting your data to CMS¹ (subject to availability)
• Self-service materials through the Healthmonix Help Center
  • Updated, robust documentation
  • How-to videos

New in 2023: Customer Support Specialist hours

Need support beyond our standard options? Take reporting to the next level with 1-on-1 personalized assistance and get the recommendations you need to help you achieve the highest score possible.

Use your Customer Support Specialist hours and let our experts help you with:

• Measure selection
• Performance reviews
• Performance recommendations
• Measure review
• Provider eligibility
• MIPS education
• Data integration ²
  • Uploading spreadsheets
  • Reviewing spreadsheets

Add-on customer support costs $100 per hour. Customer Support Specialist hours are billed in 1-hour increments only.

¹We have limited availability for submission meetings, especially as we move deeper into submission season (January-March). Reserve your meeting early.

²Customer Support Specialist hours can’t be used for building spreadsheets.

Customer Support hours

Oct. 1- Dec. 31

8 a.m.-5 p.m. Monday-Friday (ET). 

Jan. 1- April 15

8 a.m.-5 p.m. Monday, Thursday, Friday (ET). 

8a.m-7 p.m. Tuesday and Wednesday (ET) These are extended hours for MIPS submission season. 

April 15- Sept. 30

8 a.m.-4 p.m. Monday-Friday (ET). 

Dedicated support and expert advice are available for organizations with 50+ providers, and/or additional TINs. Our account management services include development of a success strategy, which involves collaboration on training, onboarding and self-serve educational materials to support our mutual clients through the MIPS reporting, submission and post-submission process. Our intent at this support level is to establish MIPS goals, monitor and improve performance for selected performance categories and the MIPS composite score, all in real time.

Account management is included for medium (30+ providers) and large (50+ providers) organizations, but is also available for purchase by smaller practices. View complete listing of services.