WE CAN HELP

Customer Support

Every Healthmonix license purchase includes access to our U.S.-based Customer Support team. From live chat, email, and phone support to submission assistance, we help you achieve your reporting goals.

Customer Support is available
Monday-Friday, 8 a.m.-5:30 p.m.

Submit a ticket

Submit ticket

Contact us

support@healthmonix.zendesk.com
610-590-2229, ext. 2

Visit help center

What we offer

Standard support

Self-service materials through the Healthmonix Help Center

Access to our exceptional support team through email, chat, and phone

Full support for product functionality, including assistance with login, account access, and other technical matters

One 30-minute Microsoft Teams video meeting for account setup and onboarding (includes setting up the practice, registering providers, assigning licenses, completing the profile, and selecting quality measures) (subject to availability)

One 20-minute Microsoft Teams video meeting for help with submitting your data to CMS (includes an agent walking you through the submission process) (subject to availability)

All data must be finalized and user should be ready to submit
We have limited availability for submission meetings, especially as we move deeper into submission season (January-March). Reserve your meeting early.

Additional support options

Customer Support Specialist hours

Need support beyond our standard options? Take reporting to the next level with 1-on-1 personalized assistance and get the recommendations you need to help you achieve the highest score possible.

Add-on customer support costs $100 per hour. Customer Support Specialist hours are billed in 1-hour increments only.

Use your Customer Support Specialist hours and let our experts help you with:

Data integration*

Measure selection

Performance reviews

Performance recommendations

Measure review

Provider eligibility

MIPS education

Spreadsheets

*If using this meeting to assist in building spreadsheets, the agent will offer guidance on how the file should be constructed so Healthmonix can read the data. The user must construct and confirm the data. Users are responsible for the composition and accuracy of their data.